Thank you for taking the time to complete this survey. Your responses will help us understand how accessibility influences customer decisions and how we can improve our offerings.

The survey will take 5-10 minutes to complete, though it may take longer depending on your answers. 
 
Please allow yourself enough time to complete the survey, as you will not be able to save your answers. The survey must be completed in one attempt. 

All questions are required unless marked (optional).

About you
Do you currently have a plan with a mobile phone or internet service provider? (required)
Do you live in Australia? (required)
Please choose your age group: (required)
Do you have a disability, impairment or chronic condition? (This helps us understand how different needs influence decision-making.) (required)
Do you have friends or family who identify as a person with a disability? (required)

Your purchasing habits
When you have purchased a new product or service, which of the following factors most influenced your decision? (Please choose your top 5) (required)
When you hear the term ‘accessibility’ in relation to technology or services, what do you think it means? (Select all that apply) (required)
Would you be more likely to buy a product or service if the design took into account the needs of people with disabilities? (required)

Your experience with Telecommunications Service Providers
When you chose your mobile phone or internet service provider, how important was ‘accessibility’ to your decision-making process? (required)
If another mobile phone or internet service provider promoted its efforts to create an equal experience for people with disabilities, how likely would you be to switch providers? (required)
Would you be more likely to recommend your mobile phone or internet service provider if they had a more accessible digital experience? (required)
Do you think mobile phone or internet service providers have an obligation to make sure their products and services are accessible to anyone who wants to use them? (required)
How much more appealing do you find a mobile phone or internet service provider that actively advertises its accessibility efforts? (required)
How likely are you to pay more for a mobile phone or internet service providers product and services if they are fully accessible to people with disabilities? (required)

Final Comments

Future Opportunities

We are conducting a 1-hour focus group over Zoom to explore these topics in more detail. The focus group will take place between April 30 and May 1, and if you’re selected to participate, you will receive a $100 payment for your time.

If you’d be interested in participating, please provide your name and contact details below.

Would you like to participate in a focus group? (required)
Would you like to be contacted about paid opportunities to provide feedback on specific websites and apps? (required)

Contact Details
Prefer to be contacted by (required)
Full name (required)
Email (required)
Phone number (required)