Thank you for your interest in participating in a user feedback session with Optus.

To help us find the right participants for this opportunity, please answer the following questions. It should only take 5-10 minutes.

Your responses will be kept private and used only for selecting participants for this study.

All fields are mandatory unless marked (Optional).

If you have any questions or need assistance completing this form, please email recruitment.connect@intopia.digital.

Have you registered as a participant with Intopia Connect? (required)

Your contact details
First name (required)
Last name (required)
Email (required)
Phone number (required)

Your details
I identify my gender as: (required)
Pronouns (optional)
Year of birth (YYYY) (required)
State or region (required)

Your experience
How do you usually buy a new mobile or internet plan? (required)
What device do you usually use when buying a new mobile or internet plan online? (Select all that apply) (required)
Before buying a new phone or internet plan, what tasks would you usually complete online? (Select all that apply) (required)
What device do you usually use when completing those tasks online? (Select all that apply) (required)
Do you use any assistive technology when using these devices? (required)
Please select the assistive technology you most often use with these devices.
Are you currently an Optus NBN customer? (required)

Disability
Do you have a disability, impairment or chronic condition? (required)
Please select the disabilities and conditions that best match your experience (required)
Sensory disability (required)
Physical disability (required)
Intellectual impairment or cognitive disability (required)
Neurodivergent (required)
Mental or psychosocial disability (required)
Chronic condition or illness (required)

Your tech check availability
Please provide your availability for the tech check. If you are selected to participate, Intopia Connect will use this information to book your session directly with you.
Please select all dates and times that you are available. Please note all times are listed in Australian Eastern Daylight Time (AEDT)
Monday, 20 October 2025
Tuesday, 21 October 2025
Wednesday, 22 October 2025
Thursday, 23 October 2025

Your user feedback session availability
Please provide your availability for the user feedback session. If you are selected to participate, we’ll share this with the Optus team, who will then contact you directly to confirm your session time.

Please select all dates and times that you are available. Please note all times are listed in Australian Eastern Daylight Time (AEDT)

Tuesday, 28 October 2025
Wednesday, 29 October 2025
Thursday, 30 October 2025
Friday, 31 October 2025
Wednesday, 5 November 2025
Thursday, 6 November 2025
To ensure you can participate fully and comfortably, are there any accommodations you would need for your session? (Optional) (required)

Before you go…
Would you like to be contacted about paid opportunities to provide feedback on specific websites and apps? (required)
How did you find out about this opportunity? (Optional)